This issue appears to have been resolved. Kind of funny actually. I had been dealing with the Host Monster ticket system and it was taking 24 hours to get a reply. This morning I made a post to Matt Heaton’s blog (CEO of Blue Host) about the problem. It was resolved within hours and I’ve already received 3 follow ups from support.
Host Monster support states that the problem was D-Shield put themselves (and I assume Cisco as well) on their own ban list. I spoke with Johannes at D-Shield. I’ve known him for 10 years and he’s a real straight shooter. He had no clue what they are talking about and had not heard of this problem with anyone else. Sounds a little funny to me, because if they were actually using D-Shield to generate a ban list they would have known they were the good guys last Thursday when I first contacted support.
In any event it appears that all of the previously mentioned blocks have been cleared. Who says security and day time soap operas have nothing in common.
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Hey there Chris:
It has been a while since I took your SANS Perimeter Security class back in 2003. Hope all is well with you and your family.
Your situation above reminds me of the time I was doing firewall support from home and my ISP (SBC/AT&T) block all my access to and from CheckPoint because they were “a bad spamming site”. Took nearly a week to clear up and I had to commute to the office (100 miles in each direction) while I had the issues.
Regards,
CJ Ondeck
God hearing from you CJ,
Ouch! I feel your pain. I think many times it comes back to reliability of feedback. Users will receive e-mail from a company and be afraid that trying to unsubscribe will only make things worse. So the user takes the easy way out and just marks the e-mail as spam. If a couple of users do this, the ISP puts the source on a blacklist.
Makes you seriously think about risk and the benefits of a raw connection.